At Love & Lies Club, every piece is made to mean something—and we want you to receive it exactly as intended.
Because our products are made-to-order, we operate a limited return and replacements policy focused on quality and order accuracy. If something goes wrong on our end, we’ll make it right.
If your order arrives defective, damaged, or incorrect, we'll work with you to resolve the issue
Eligible issues include:* A defective or damaged item
* The wrong product, design, or print
For qualifying issues, we may provide a replacement or refund, depending on the circumstances.
Because our products are made-to-order, we do not accept returns or exchanges for:
* Incorrect size selection
* Fit or style preferences
* Change of mind
* Minor color variations caused by differences in screens or displays
Please review our size guide carefully before placing your order.
This policy allows us to keep production efficient while maintaining the quality of every piece we make.
To be eligible:
To be eligible for a replacement or refund, you must contact us within 7 days of receiving your order
Requests submitted after this period may not be accepted.
If something isn't right with your order:
1. Email us at support@loveandliesclub.com.
2. Include Your order number
3. Briefly describe the issue.
4. Include clear photos of the item and the problem
Photos are required for verification and help us resolve your issue faster.
Please do not send an item back before receiving approval from us
Once we receive your request, we'll review the details and determine the appropriate resolution.
If your request is approved:
*We'll provide instructions for the next steps
* If a return is required, we'll cover the return shipping cost
* We'll arrange a replacement or refund based on the circumstances
Items returned without prior approval may not be accepted.
We reserve the right to decline requests that do not meet the conditions of this policy.
Approved replacement orders are typically processed and shipped within 5–7 business days after approval, or after we receive the returned item when a return is required.
You'll receive tracking information once your replacement ships.
If you have a question about an order or aren't sure whether an issue qualifies, reach out. We're happy to help.
Email: support@loveandliesclub.com
Website: loveandliesclub.com
Love, lies, and everything in between—made for you, and made right.
